Terms and Conditions of Sale

These conditions are included in addition to the general Ticketing Terms and Conditions (below).

BFF events are conducted in accordance with Victorian Government COVIDSafe Guidelines. In keeping with the Guidelines, we strongly recommend that face masks are worn in cinemas. 

Please do not attend a BFF event if you are: feeling unwell, you are showing symptoms of coronavirus (COVID-19), you have tested positive for coronavirus (COVID-19).

Please contact info@birrarangga.world a minimum of two (2) hours prior to the screening or event to explore your ticketing options. We will not be able to provide an exchange or refund if you contact us after the session.

No refunds will be offered if you do not wish to attend an in-person BFF event due to fear of exposure, if you are in a higher risk group, or are refused entry. If an event is cancelled or significantly rescheduled due to coronavirus (COVID-19) or other intervening circumstances, exchanges and refunds for passholders and single ticket purchases will be processed as required by law. In the event of a cancellation due to intervening circumstances BFF reserves the right to retain the ticketing transaction fee.

If an event requires a reduction in capacity to ensure a safe event or by government directive, refunds and exchanges will be processed in reverse order based on transaction date.

All classifications are age restrictions that are set by the Classification Board, and BFF must legally adhere to these. All films advertised as Unclassified 18+ or R18+ are restricted to those who are 18 years & over. Infants are also included in this restriction and will not be allowed access to the film. BFF strictly adheres to this policy. Please make sure you are aware of all the information relating to Classifications and Festival Classification Exemptions that can be found below.

BFF provides viewer advice on all of our film’s contentand this will appear on our festival film’s page on birrarangga.world and also displayed on a Cinema slide prior to the film starting We encourage all viewers to consider a film’s suitability in the context of viewer advice provided at the point of sale. No refunds will be provided after the commencement of the film.

Unauthorised recording and/or distribution of any material recorded at BFF festival events or film sessions constitutes a breach of copyright and is strictly prohibited. Any person caught attempting to make a recording will be removed from the event and the material will be destroyed or deleted. Such persons may also be subject to legal action.

Single Ticket Purchases

All single tickets are non-refundable but can be exchanged (except where specified below) for an equal or lesser dollar value ticket online for an exchange fee of $1 per ticket, or in person or over the phone for $2.50 per ticket. Any cost difference between the two tickets will not be refunded. Ticket exchanges close 2 hours prior to the event start time. There is no exchange or refund offered for special BFF events (including Opening Night, Centrepiece Gala, Masterclasses and Closing Night).

3 & 5 Pass Purchases

All pass types purchased from BFF are valid for in-cinema sessions only. Passes are not valid for use at Opening Night or Centrepiece Gala events Passes cannot be refunded either in full or part. Tickets booked on a pass can be exchanged online for an exchange fee of $1 per ticket, or in person or over the phone for $2.50 per ticket. Exchanges close 1 day prior to session start times.

3 FILMS: 3 x Film Pass provides admission to any 3 standard festival sessions including Shorts Packages, Panels and Closing Night.

5 FILMS: 5 x Film Pass provides 5 admissions to standard festival sessions including Shorts Packages, Panels and Closing Night.

Booking Fees

A booking fee of up to $8.50 applies for bookings made online based on the dollar value of the booking. The booking fee covers the costs of infrastructure associated with taking, processing and fulfilling your booking. No additional fees are charged for payment via credit card.

Important Information

All sessions are general admission unless otherwise specified (such as when booking tickets). To guarantee a good seat for general admission sessions, please arrive early. Valid concessions must be presented when buying or collecting tickets and, if requested, on entry to the cinema.

A valid Companion Card or valid Companion Card Number must be produced at the time of the booking to gain access to the Companion Card Scheme offer. The companion card must be presented, if requested, upon entry to the cinema. Details of use are contained on the Companion Card website: companioncard.org.au.

BFF will endeavour to operate waitlists for all sold out sessions. Entry is subject to availability and not guaranteed. BFF reserves the right to deny any person admission to any festival-managed venues.Any person engaging in offensive, disruptive or inappropriate behaviour at an event may be refused entry or asked to leave the venue. All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age.

BFF accepts a range of concessions to in cinema sessions to help keep the festival accessible to all. We offer concession tickets on all events (where listed) to full-time students, pensioners, healthcare-card holders and seniors.  We also offer concessions to all Indigenous people from across the Globe. A current ID, pre-arranged letter of concession or concession card must be presented when buying or collecting tickets and, if requested, on entry to the cinema. Latecomers may not be admitted to a session, and tickets may be re-sold to a standby queue. There are no exchanges or refunds available if patrons arrive late to a session.

Session changes or cancellations

Particulars of the session or event may be changed without prior notice. Films, artists or performers may be added, withdrawn or substituted for specific performances or sessions. In the case of a cancelled film, BFF will offer exchanges or return the booking onto your pass to allow you to purchase another film. Passes may not be refunded in full or part based on a film change. BFF reserves the right to change the film format or time if necessary and will notify customers of the change by email. BFF reserves the right to change the screening date, time or venue if necessary, and will notify customers of the change by email. In some instances, BFF may also contact customers via SMS or phone. If your contact details are out of date, or not provided to BFF at the time of booking, we may be unable to contact you regarding any session changes or cancellations.

Ticket Validity

Only tickets and passes purchased through www.birrarangga.world are valid for use at BFF. Entry to a session may be refused if the authenticity of a ticket is questionable, including if the ticket has been damaged or defaced, or has not been purchased through an authorised channel. Tickets may not be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes without the prior written consent of BFF. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without refund and the ticket holder may be refused admission.

Due to the time taken to process a classification, the Classification Board recognises that it is not possible for a film festival such as BFF to only screen films that have been officially classified. Therefore, special exemptions apply to festivals.

Unclassified - Restricted to persons 18 and over
This is not the same as an R18+ rating, but it acts in a similar way: nobody under 18 (including infants) can legally view a film with this exemption, even with a parent or adult guardian. One of the key differences between R and Unclassified 18+ is that the content will not be as per an R movie – rather, the film has not yet been classified as suitable for anyone other than an adult audience.  

Unclassified - Restricted to persons 15 and over unless accompanied by an adult.
This is not the same as an MA 15+ rating, but it acts in the same way: nobody under 15 can legally view the film unless they are with a parent or reasonable adult guardian.

Unclassified - No age restrictions
These films can be viewed by, and are suitable for, audiences of all ages.

The Classification Board generally classifies all films screened in a cinema for a public audience. This is the process that gives films the classification rating that most people are familiar with:  

G: General Viewing
No legal restrictions.  

PG: Parental Guidance Recommended
No legal restrictions, but parents are encouraged to assess the suitability of material for younger viewers.

M: Mature Audience Recommended
Not recommended for viewers under 15 years old, but no legal restrictions apply.

MA 15+: Mature Audiences Only
Not suitable for viewers under 15 years old. Viewers under 15 cannot legally watch unless accompanied by a parent or adult guardian.

R 18+: Restricted to Adults
Not suitable for viewers under 18 years old. Viewers under 18 cannot legally watch even if with a parent or adult guardian.

BFF may photograph, record or film at a public session. By attending BFF, you consent to and authorise BFF to photograph, film or record you at a BFF session or event. BFF may reproduce images, video or audio for marketing purposes including social media, enews, web, display, exhibition, publication or reproduction without further authorisation by you or compensation to you. All photography, video and recordings are the sole property of BFF. For further questions, please email info@birrarangga.world